Donation Processing & Intake
Manager

Location: CHEP Outpost – Rising Sun, Maryland
Reports To: CHEP Leadership
Position Type: Full-Time
Department: CHEP Outpost

Pay Range: 50K-55K

About CHEP, Inc.

CHEP, Inc. is a nonprofit organization dedicated to serving Veterans and
strengthening our local community. The CHEP Outpost plays an important role in
supporting CHEP's mission through the collection, processing, and sale of
generously donated items.

The Outpost depends on an efficient, organized, and customer-focused
donation operation. With approximately 30–50 vehicle loads of donations
received each day, the Donation Processing & Intake Manager is a
critical leadership position responsible for keeping donations moving safely
and efficiently from the donor's vehicle, through processing, and ultimately to
the sales floor.

Position Summary

The Donation Processing & Intake Manager is responsible for
overseeing all daily operations of the CHEP Outpost Donation Processing and
Intake Center. This position manages the intake, sorting, organization,
processing, and movement of donated merchandise while supervising employees and
volunteers assigned to the donation center.

The ideal candidate is a highly organized, energetic, goal-oriented
leader who thrives in a fast-paced environment. This individual must be able to prioritize multiple responsibilities, make quick and appropriate decisions,
motivate a team, and maintain an organized processing center even during periods of extremely high donation volume.

This position also serves as one of the primary points of contact for
community members donating to CHEP. Exceptional customer service,
professionalism, patience, and good judgment are essential. The manager must be able to graciously accept appropriate donations while respectfully declining items that are broken, damaged, unsafe, unsanitary, or otherwise unsuitable for
resale.

Essential Duties & Responsibilities

Donation Intake & Customer Service

• Oversee the daily intake of donations arriving at the CHEP Outpost.
• Assist donors with unloading vehicles safely, efficiently, and respectfully.
• Provide exceptional customer service and ensure donors have a positive experience with CHEP.
• Quickly evaluate incoming donations to determine whether items are appropriate for resale.
• Professionally and graciously decline donations that are broken, damaged, excessively worn, unsafe, unsanitary, or otherwise inappropriate for the store.
• Clearly and respectfully communicate CHEP's donation standards when items cannot be accepted.
• Ensure donor drop-off areas remain clean, organized, safe, and welcoming.

Donation Processing & Organization

• Maintain a clean, organized, safe, and highly functional donation processing center.
• Develop and maintain clear systems for sorting, categorizing, staging, and processing donations.
• Ensure incoming merchandise does not unnecessarily accumulate or create unsafe or inefficient working conditions.
• Prioritize donations based on store needs, seasonal demand, available space, and merchandise quality.
• Establish daily processing goals and ensure staff and volunteers work toward those goals.
• Monitor donation volume throughout the day and quickly adjust staffing and priorities when necessary.
• Ensure donated merchandise moves efficiently through the entire process from intake → sorting → processing → staging → sales floor.
• Identify items that should be discarded, recycled, redirected, or otherwise removed from the processing area.

Sales Floor Coordination

• Maintain consistent communication with front-of-house/store managers regarding merchandise needs and priorities.
• Ensure quality merchandise is provided to front-of-house managers in a timely manner so that shelves, racks, and displays remain stocked.
• Proactively identify categories of merchandise that need to be moved to the sales floor.
• Work collaboratively with store leadership to prevent bottlenecks between donation processing and the sales floor.
• Balance processing speed with quality standards to ensure merchandise reaching the sales floor is clean, appropriate, and ready for sale.

Staff & Volunteer Management

• Provide direct supervision and daily direction to employees working in the Donation Processing and Intake Center.
• Coordinate and supervise volunteers assigned to donation intake, sorting, processing, and organization.
• Assign daily duties and establish clear expectations and productivity goals.
• Train employees and volunteers on proper donation handling, sorting procedures, safety expectations, customer service, and CHEP policies.
• Monitor employee and volunteer performance and provide coaching and redirection when necessary.
• Lead by example by actively participating in donation intake and processing during busy periods.
• Foster a respectful, positive, productive, and team-oriented work environment.
• Ensure staff and volunteers understand that both customer service and productivity are essential to the success of the Outpost.

Safety & Facility Organization

• Ensure donations are stacked, stored, and moved safely.
• Keep walkways, exits, workspaces, loading areas, and processing areas clear of hazards.
• Ensure employees and volunteers follow proper lifting and material-handling practices.
• Immediately address unsafe conditions or practices.
• Maintain appropriate organization of carts, bins, racks, equipment, and processing supplies.
• Ensure the donation center is reset and organized for the following business day.

Performance Expectations

Success in this position requires someone who understands that the
Donation Processing Center must continuously move merchandise forward. The manager should be able to walk into a high-volume environment, quickly assess priorities, organize the team, and create a plan for accomplishing the day's goals.

The Donation Processing & Intake Manager will be expected to:

• Keep the donation center
• organized despite receiving 30–50 vehicle loads of donations per day.
• Establish and achieve daily processing and productivity goals.
• Minimize donation backlogs.
• Move sellable merchandise to the sales floor as quickly as reasonably possible.
• Maintain strong communication between the processing center and front-of-house management.
• Provide employees and volunteers with clear direction and accountability.
• Maintain excellent donor/customer service, including during difficult conversations.
• Make sound decisions quickly in a constantly changing environment.
• Maintain safety and organization without sacrificing productivity.

Required Skills & Qualifications

The successful candidate must demonstrate:

• Strong leadership and supervisory abilities.
• Exceptional organizational and time-management skills.
• Ability to manage multiple priorities simultaneously.
• Ability to work effectively in a high-volume, fast-paced environment.
• Strong problem-solving skills and the ability to think quickly on their feet.
• A goal-oriented and results-driven approach to daily operations.
• Excellent interpersonal and customer service skills.
• Strong verbal communication skills.
• Ability to provide clear direction to employees and volunteers.
• Good judgment and confidence when determining whether donations should be accepted or declined.
• Ability to handle difficult or sensitive donor interactions with professionalism, kindness, and grace.
• Ability to work collaboratively with other Outpost managers and CHEP leadership.
• Dependability, initiative, flexibility, and a strong work ethic.
• Ability to maintain professionalism during periods of high volume or pressure.

Physical Requirements

Because this is an active, hands-on management position, the employee
must be able to:

• Regularly stand and walk for extended periods.
• Bend, reach, push, pull, and perform repetitive movements associated with sorting and processing merchandise.
• Assist with loading, unloading, and moving donated merchandise.
• Safely lift and move items consistent with CHEP's established workplace safety requirements.
• Work in both indoor processing areas and outdoor donation intake areas as necessary.
• Perform physical duties while simultaneously supervising staff and coordinating daily operations.