Donation Processing Attendant – CHEP Outpost

Location: Rising Sun, Maryland
Job Type: Full-Time, Hourly
Hourly Wage: $15–$17/hour based on experience
Reports to: Outpost Manager

About CHEP Inc.

CHEP Inc. is a 501(c)(3) nonprofit organization dedicated to empowering Veterans and strengthening communities through housing, food access, job training, and supportive services. The CHEP Outpost is a community-driven resale store and support hub—where every purchase, donation, and volunteer hour help transform lives.

Position Summary

The Donation Processing Attendant is a vital part of the CHEP Outpost team, responsible for providing excellent customer service while accepting, evaluating, and processing donations in line with store standards and donation criteria. This role requires good judgment, physical stamina, strong communication skills, and the ability to work both indoors and outdoors in various weather conditions. The ideal candidate is mission-driven, reliable,
and enjoys an active, hands-on work environment.

Key Responsibilities

Customer Service & Communication

• Provide friendly, professional service to customers and donors
• Explain CHEP’s mission and the impact of community contributions
• Handle questions or concerns courteously, referring to leadership when appropriate
• Display strong verbal, non-verbal, and written communication skills with peers, supervisors, and the public

Donation Intake & Processing

• Greet donors and accept donations with gratitude and professionalism
• Use sound decision-making skills to evaluate incoming donations in accordance with store criteria, accepting only items that meet safety, cleanliness, and usability standards
• Sort, inspect, price, and tag items for resale
• Organize and maintain clean, safe, and efficient donation and backroom areas
• Coordinate with the store team to ensure timely processing and restocking of merchandise
• Restock processed merchandise on the sales floor

Qualifications

• Minimum of 1 year of customer service experience preferred
• Strong decision-making ability and judgment when processing donations
• Reliable, honest, and capable of working independently
• Willingness to follow instructions and take initiative when appropriate
• Strong organizational skills and attention to detail
• Ability to identify and solve problems and know when to escalate concerns
• Comfortable engaging with the public and promoting CHEP’s mission
• Ability to know when to involve others during the decision-making process and having the ability to maintain emotional control and composure when faced with urgent or difficult decisions.
• A passion and commitment to service excellence and can offer firm direction and decisiveness

Physical Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job

• Ability to lift, move, and transport boxes, bulky furniture, and items weighing up to 70 lbs.
• Extended periods of standing, walking, bending, and lifting
• Visual and auditory acuity for sorting, processing, and communicating
• Ability to work in various weather conditions (heat, cold, rain, snow, wind)
• Valid driver’s license and ability to operate a company vehicle for work-related tasks (as needed)

Schedule

• Full time
• Weekends required (Saturday & Sunday)
• Typical schedule: Rotating 40 hours. Week 1 Mon & Tues Off, Week 2 Mon & Wed Off

Benefits & Perks

• $15–$17/hour, based on experience
• Opportunities for advancement and nonprofit career growth
• Supportive, mission-driven work environment

How to Apply

Please submit a resume or a statement of interest including work history relevant to the open position to twilliams@chepinc.org

Join us in creating Retail for Real Change—supporting Veterans and strengthening the community, one donation at a time.